NatChat - The Natilik Podcast
NatChat is Natilik's regular technology podcast series focussed on thought leadership, stories and analysis from the technology industry. Natilik is a leading global technology services provider. As a company, our purpose is to be the confident guide for our clients; to learn, lead and transform. To assist our clients through the complex world of technology and deliver the best possible outcomes for their business. From hardware selection to digital transformation projects, together, we make it possible.
NatChat - The Natilik Podcast
NatChat -The CX trends for 2026
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Natilik
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Season 6
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Episode 9
In this episode of NatChat Jonathan Charlton is joined by Natalee Wiggins and Sarah Stevenson from NICE to explore the CX trends for 2026.
They dive into:
• The common pitfalls organisations face when scaling CX
• How loyalty and AI-first strategies are evolving
• Practical ways to embrace innovation without overcomplicating transformation
If you’re shaping CX strategy in 2026, this is a must-listen!
Plus, hear how Natalee and Sarah are making every “AI” count for charity!