NatChat - The Natilik Podcast
NatChat is Natilik's regular technology podcast series focussed on thought leadership, stories and analysis from the technology industry. Natilik is a leading global technology services provider. As a company, our purpose is to be the confident guide for our clients; to learn, lead and transform. To assist our clients through the complex world of technology and deliver the best possible outcomes for their business. From hardware selection to digital transformation projects, together, we make it possible.
NatChat - The Natilik Podcast
Podmas Day 9 -The naughty and NiCE CX list for 2026
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Natilik
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Season 6
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Episode 9
In this episode of NatChat Jonathan Charlton is joined by Natalee Wiggins and Sarah Stevenson from NICE to explore what’s on the Naughty and NiCE list for customer experience as we head into 2026.
In this episode they cover:
- The biggest mistakes brands make during peak season
- The trends that will define loyalty and AI-first strategies
- Practical ways to embrace innovation without overcomplicating transformation
Plus, hear how Natalee and Sarah are making every “AI” count for charity!